Privacy Policy for Plutos Data LLC

Introduction

Plutos Data LLC ("Plutos," we," us," or "our") operates the website https://www.plutosapp.com(the "Site") and the Plutos iOS application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our App. Please read this Privacy Policy carefully. If you disagree with the terms of this Privacy Policy, please do not access the Site or use the App.

1. Definitions

For the purposes of this Privacy Policy:

  • "Account" means a unique account created for you to access our Site or App and use our services.

  • "App" refers to the Plutos iOS application provided by Plutos Data LLC.

  • "Company" (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Plutos Data LLC, located at 8 The Green #15949, Dover, DE 19901, United States.

  • "Cookies" are small files placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses.

  • "Device" means any device that can access the Site or App, such as a computer, a cellphone, or a digital tablet.

  • "Personal Data" is any information that relates to an identified or identifiable individual, as defined under applicable data protection laws.

  • "Service" refers to the Site, the App, and any services Plutos Data LLC provides through these platforms.

  • "Site" refers to our website, accessible at https://www.plutosapp.com.

  • "Usage Data" refers to data collected automatically, either generated using the ServiceService or from the Service infrastructure (for example, the duration of a page visit).

  • "User" means the individual accessing or using the ServiceService, the company, or other legal entity on behalf of which such individual is accessing or using the ServiceService, as applicable.

  • "You" means the individual accessing or using the ServiceService, the company, or other legal entity on behalf of which such individual is accessing or using the ServiceService, as applicable.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site and through the App includes:

2.1 Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site, make a purchase, or use the App.

2.2 Derivative Data

Our servers automatically collect information when you access the Site or use the App, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site or using the App.

2.3 Financial Data

We may collect Financial information related to your payment method (e.g., valid credit card number, card brand, expiration date) when you purchase, order, return, exchange, or request information about our services from the Site or the App.

2.4 Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device if you access the Site or the App from a mobile device.

2.5 Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site or the App permission to access this information.

3. Use of Your Information

We may use information collected about you via the Site or the App to:

  • Create and manage your account.

  • Process your transactions.

  • Email you regarding your account or order.

  • Deliver targeted advertising, coupons, newsletters, and promotions.

  • Fulfill and manage purchases, orders, payments, and other transactions.

  • Generate a personal profile about you to make future visits to the Site and App more personalized.

  • Increase the efficiency and operation of the Site and App.

  • Monitor and analyze usage and trends to improve your experience with the Site and App.

  • Notify you of updates to the Site and App.

  • Perform other business activities as needed.

  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights

Suppose the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others. In that case, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Business Transfers

We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.3 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.4 Marketing Communications

We may use your Data to communicate about our products, services, promotions, and events that interest you. This section outlines how we handle marketing communications to ensure your preferences and privacy are respected.

4.4.1 Consent for Marketing Communications

We will only send you marketing communications if you have explicit consent to receive such communications. By registering on our Site or App, subscribing to our newsletter, or opting in through other means, you consent to receive marketing communications from us.

4.4.2 Types of Marketing Communications

Our marketing communications may include:

  • Newsletters: Regular updates on our latest products, features, and company news.

  • Promotional Offers: Information about special offers, discounts, and promotions.

  • Event Invitations: Invitations to participate in webinars, workshops, or other events.

  • Product Updates: Notifications about new products, features, and services.

4.4.3 Personalization of Marketing Communications

We may use the information we collect about you, such as your preferences, usage data, and interaction history, to tailor our marketing communications to your interests and needs. This personalization ensures that the content you receive is relevant and valuable to you.

4.4.4 Opting Out of Marketing Communications

You can opt out of receiving marketing communications from us at any time. You can do so by:

  • Clicking the "unsubscribe" link included in the footer of our marketing emails.

  • Adjusting your communication preferences in your account settings on our Site or App.

  • Contact us directly at Fred@plutosware.com to request removal from our marketing lists.

4.4.5 Third-Party Marketing

Without your explicit consent, we do not share your personal data with third parties for marketing purposes. If we partner with third-party services or platforms for joint marketing efforts, we will inform you and allow you to opt out of such collaborations.

4.4.6 Retention of Marketing Preferences

We will retain your marketing preferences and any related consent information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or until you withdraw your consent. Your preferences will be honored and reflected in our communications with you.

4.4.7 Compliance with Marketing Laws

Our marketing practices comply with applicable data protection and privacy laws, including but not limited to the General Data Protection Regulation (GDPR) and the CAN-SPAM Act. We are committed to maintaining the highest standards of transparency and integrity in our marketing communications.

By providing your consent to receive marketing communications from Plutos Data LLC, you acknowledge and agree to the terms outlined in this section. If you have any questions or concerns about our marketing practices, please get in touch with us at Fred@plutosware.com.

4.5 Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies we control or are under common control.

4.6 Business Partners

We may share your information with our business partners to offer certain products, services, or promotions.

Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site and App to help customize the Site and App and improve your experience.

5.1 Cookies and Web Beacons

We may use cookies and web beacons to improve your browsing experience on the Site and App, for example, by recognizing your browser or device when you return and storing your preferences and settings.

5.2 Internet-Based Advertising

We may use third-party software to serve ads on the Site and App, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.

5.3 Website Analytics

We may also partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the Site and App through the use of first-party cookies and third-party cookies to, among other things, analyze and track users' use of the Site and App, determine the popularity of certain content, and better understand online activity.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Policy for Children

We do not knowingly solicit information from or market to children under 13. If we learn we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please get in touch with us at Fred@plutosware.com.

8. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

9. Options Regarding Your Information

You may at any time review or change the information in your account or terminate your account by:

  • Logging into your account settings and updating your account.

  • Contact us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Use, and comply with legal requirements.

10. Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt out by:

  • You note your preferences when registering your account with the Site or App.

  • You are logging into your account settings and updating your preferences.

  • Contact us using the contact information provided below.

11. Analytics

11.1 Use of Analytics Services

We use third-party analytics services to monitor and analyze our Site and App use. These services help us understand how users interact with our platforms, which features are popular, and how we can improve our services. By using these analytics services, we can better tailor our offerings to meet user needs and enhance overall user experience.

11.2 Types of Data Collected

The analytics services we use may collect various types of data, including but not limited to:

  • Device Information: Information about the device you use to access our Site or App, such as the device model, operating system, and browser type.

  • Usage Data: Details about your usage of our Site or App, including pages visited, time spent on pages, clicks, and other interaction metrics.

  • Location Data: General geographic location based on your IP address or device settings.

11.3 Third-Party Analytics Providers

We may use the following third-party analytics providers, among others:

  • Google Analytics is a web analytics service that Google, Inc. ("Google") provides. Google Analytics uses cookies and other tracking technologies to collect and analyze information about our Site and App use and report on activities and trends. Google's privacy policy can be reviewed at https://policies.google.com/privacy.

  • Apple Analytics: Integrated within the iOS ecosystem, Apple Analytics helps us understand how users interact with our App on iOS devices. Information on Apple's data handling practices can be found at https://www.apple.com/privacy/.

11.4 Data Processing and Security

The respective third-party providers process and store the data collected through these analytics services. We ensure these providers adhere to stringent data protection standards and maintain appropriate security measures to protect your data.

11.5 Use of Collected Data

The data collected through analytics services is used to:

  • Improve the functionality and performance of our Site and App.

  • Understand user behavior and preferences to enhance user experience.

  • Develop new features and services based on user needs.

  • Monitor and analyze usage trends and patterns.

  • Diagnose and fix technical issues.

11.6 Opting Out of Analytics

You can opt out of analytics tracking by adjusting your browser or device settings to block cookies or using privacy-focused browser extensions. Some analytics providers offer opt-out options, such as Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

11.7 Legal Basis for Processing

We process analytics data based on our legitimate interest in understanding how our Site and App are used, improving our services, and providing a better user experience. Where law requires, we obtain your consent before collecting and processing analytics data.

If you have any questions about our use of analytics services or how your data is handled, please get in touch with us at Fred@plutosware.com.

Your Data Protection Rights

Under data protection laws, you have certain rights regarding your Personal Data. This section outlines these rights and how you can exercise them.

12.1. Access to Information

You have the right to request access to the Personal Data we hold about you. Upon request, we will provide you with a copy of your Personal Data in a structured, commonly used, and machine-readable format.

12.2. Correction of Information

You have the right to request that we correct any inaccuracies or incompleteness in your Data. We strive to ensure that our information about you is accurate and up-to-date.

12.3. Deletion of Information

You have the right to request the deletion of your Personal Data, subject to certain exceptions. This right is also known as the "right to be forgotten." Upon your request, we will delete your data from our systems and confirm the deletion unless we have a legitimate reason for retaining the data (e.g., legal obligations).

12.4. Restriction of Processing

You have the right to request that we restrict the processing your Personal Data under certain circumstances. For example, if you contest the accuracy of your data, you can request a restriction while we verify its accuracy.

12.5. Data Portability

You can receive a copy of your Personal Data in a structured, machine-readable format and transmit it to another data controller where technically feasible.

12.6. Objection to Processing

You have the right to object to processing your Personal Data, including for direct marketing purposes. We will respect your choice and stop processing your Personal Data unless we can demonstrate compelling, legitimate grounds for the processing that override your interests, rights, and freedoms.

12.7. Withdrawal of Consent

If we rely on your consent to process your Personal Data, you can withdraw that consent at any time. This withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

12.8. Exercising Your Rights

You can exercise your rights by contacting us using the contact details provided in this Privacy Policy or by adjusting your account settings, where applicable. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

12.9. Verification of Identity

We may need to verify your identity before responding to your requests for security reasons. We may request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights).

12.10. Right to Lodge a Complaint

If you believe we have not complied with your data protection rights, you have the right to complain to the supervisory authority responsible for data protection in your jurisdiction. However, we encourage you to contact us first so we can address your concerns.

13. How We Use Your Information

We use the information we collect from you in various ways to provide, maintain, and improve our services. This section outlines the specific purposes for using your Personal Data and other collected information.

13.1. Providing and Improving Our Services

We use your information to:

  • Operate, maintain, and improve our Site and App.

  • Provide you with the services and features you request.

  • Customize and enhance your user experience based on your preferences and usage patterns.

  • Develop new products, services, and features.

13.2. Account Management

We use your information to:

  • Create and manage your account, including user authentication and account security.

  • Process transactions and send you related information, such as purchase confirmations and invoices.

  • Manage your subscription and provide customer support.

13.3. Customer Support

We use your information to:

  • Respond to your inquiries, requests, and feedback.

  • Provide technical support and troubleshooting.

  • Communicate with you about updates, security alerts, and administrative messages.

13.4. Marketing Communications

We use your information to:

  • Send you promotional materials, newsletters, and other marketing communications.

  • Inform you about new products, services, offers, and events that interest you.

  • Personalize marketing communications based on your preferences and usage history.

  • Manage your marketing communication preferences and provide opt-out options.

13.5. Research and Development

We use your information to:

  • Conduct research and analysis to understand market trends and user behavior.

  • Test and develop new features, products, and services.

  • Improve the accuracy and effectiveness of our AI-driven renovation planning tools.

13.6. Legal Compliance

We use your information to:

  • Comply with legal obligations and regulatory requirements.

  • Enforce our terms of ServiceService and other agreements.

  • Detect, prevent, and address fraud, security breaches, and other harmful activities.

13.7. Personalization

We use your information to:

  • Personalize the content and features presented to you on our Site and App.

  • Provide recommendations and tailored content based on your interests and preferences.

13.8. Usage Data Analysis

We use usage data to:

  • Monitor and analyze trends, usage, and our Site and App activities.

  • Understand how users interact with our services to improve functionality and user experience.

  • Diagnose and fix technical issues.

13.9. Location-Based Services

We use location data to:

  • Provide location-based services and features.

  • Enhance the accuracy of room scanning and material calculations in our App.

13.10. User-Generated Content

We use your information to:

  • Facilitate the sharing and display of user-generated content, such as reviews and testimonials.

  • Moderately manage user-generated content to ensure it complies with our policies.

Your information is used consistently with this Privacy Policy and applicable laws. We are committed to protecting your privacy and ensuring your information is used responsibly and securely. If you have any questions or concerns about how we use your information, please contact us at Fred@plutosware.com.

14. Data Retention

We retain your Data and other information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. This section outlines our data retention policies and practices.

14.1. Retention Periods

The retention periods for different types of data are as follows:

  • Account Information: We retain your account information for as long as your account is active or as needed to provide you with our services. If you choose to close your account, we will delete your account information within a reasonable timeframe, except as noted below.

  • Transaction Data: We retain transaction data, including payment information and purchase history, for as long as necessary to complete the transaction and for auditing, compliance, and tax purposes.

  • Customer Support Data: We retain customer support data for as long as needed to provide support and improve our services.

  • Marketing Data: We retain your contact information and preferences for marketing communications until you opt out of receiving marketing communications from us.

  • Usage Data: We retain usage data for as long as necessary to analyze and improve the performance of our Site and App and to understand user behavior.

  • Legal Compliance: We may retain Personal Data and other information for as long as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

14.2. Deletion of Data

Upon your request, we will delete your Data from our systems, subject to the following conditions:

  • Legal Requirements: We may retain certain information as required by law, such as for tax, auditing, and legal compliance purposes.

  • Dispute Resolution: We may retain certain information necessary to resolve disputes, enforce our agreements, and protect our legal rights.

  • Technical Constraints: Due to technical constraints and our backup systems, residual copies of your Personal Data may remain in our systems for a limited period after deletion.

14.3. Anonymized and Aggregated Data

We may retain anonymized and aggregated data, which is not identifiable to any individual, for research, analysis, and improving our services. This data is not subject to deletion requests as it cannot be used to identify you.

14.4. User Responsibilities

You are responsible for maintaining the accuracy and completeness of your Personal Data. If your information changes or you wish to delete your data, please update your account settings or contact us at Fred@plutosware.com. We will respond to your request within a reasonable timeframe.

14.5. Data Minimization

We adhere to the principle of data minimization, ensuring that we only collect and retain the minimum amount of Personal Data necessary for the purposes outlined in this Privacy Policy.

14.6. Data Backup and Recovery

We maintain backup systems to ensure the integrity and availability of your data. These backups are retained for a limited period and are used solely for data recovery purposes in the event of a system failure or data loss incident.

14.7. Data Retention Policy Review

We periodically review our data retention policies and practices to ensure compliance with applicable laws and regulations and to align with industry best practices.

15. Online Behavioral Advertising

At Plutos Data LLC, we take your privacy seriously and are committed to protecting your Personal Data. We collect various information to provide and improve our renovation planning services, including personalization features, customer support, and marketing communications. Your information is used to customize your experience, deliver accurate renovation visualizations and material lists through our AI-driven app, and manage your account effectively. We employ robust security measures, such as encryption and access controls, to safeguard your data from unauthorized access and maintain its integrity. We may share your information with trusted third parties for service provision, legal compliance, and marketing purposes, ensuring they adhere to strict confidentiality standards. You have the right to access, correct, or delete your data, and you can opt out of marketing communications and online behavioral advertising. For more information about how we handle your data and to exercise your rights, please get in touch with us at Fred@plutosware.com.

If you wish to unsubscribe from our emails, you can follow the instructions in the email footer. Typically, there will be an "Unsubscribe" or "Manage Preferences" link that you can click on to update your email settings. Alternatively, you can contact us directly at Fred@plutosware.com and request to be unsubscribed from our mailing list. Please include the email address you wish to unsubscribe in your message to expedite the process. We respect your privacy preferences and will promptly update our records accordingly.

16. Unsubscribe From Emails

If you wish to unsubscribe from our emails, you can follow the instructions in the email footer. Typically, there will be an "Unsubscribe" or "Manage Preferences" link that you can click on to update your email settings. Alternatively, you can contact us directly at Fred@plutosware.com and request to be unsubscribed from our mailing list. Please include the email address you wish to unsubscribe in your message to expedite the process. We respect your privacy preferences and will promptly update our records accordingly.

17. Data Integrity

Ensuring the integrity of your data is a fundamental commitment at Plutos Data LLC. We take comprehensive measures to maintain the accuracy, completeness, and reliability of the information we collect. This includes implementing stringent data validation processes, encryption methods, and access controls to prevent unauthorized alteration or loss of personal information. Our team adheres to best practices in data management, regularly auditing and updating our systems to uphold data integrity standards. We also provide tools and resources to review and correct your data as necessary, ensuring our information remains accurate and up-to-date. Your trust is paramount to us, and we are dedicated to preserving the integrity of your data throughout our operations. For any questions or concerns regarding data integrity or to exercise your data protection rights, please get in touch with us at Fred@plutosware.com.

18. Contact Us

If you have questions or comments about this Privacy Policy, please get in touch with us at:

Plutos Data LLC

8 The Green #15949

Dover, DE 19901

United States

Email:Fred@plutosware.com

Last updated 6/14/2024.